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How long does it take to receive my file?The standard turnaround time is about 24 hours, but may vary on the complexity of your file.
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How will I receive my files?Once your file is ready, we’ll send it to you via email from service@hutlgraphics.com as a downloadable link in the file format you choose.
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Can I request revisions after receiving the vector file?Yes, we offer one free revision with each order to ensure your satisfaction. If additional revisions are needed, they can be arranged for a small fee. Unhappy? Contact us.
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How can I pay?We accept major credit cards, including American Express, Apple Pay, and Paypal. Payment is required upfront to start the vectorization process.
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What if I am not satisfied with the final result?As always, customer satisfaction is our priority. If you are not satisfied with the vector file, please contact our support team within 7 days of receiving it, and we’ll work to resolve the issue.
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Is my file safe with you?Absolutely. We take your privacy seriously. Your file will only be used for the purpose of vectorization, and we do not share your files with third parties. Yes, your file is stored with us and authorized user(s) of your account may contact us to recieve them at any time.
FREQUENTLY ASKED
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